RealHelp Real Estate
Introduction
At RealHelp Real Estate, we are committed to protecting the privacy and personal information of our clients, website visitors, landlords, tenants, buyers, and sellers.
This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information necessary to provide our real estate services.
This information may include:
Name
Contact details (phone number, email address)
Residential or postal address
Property details
Identification documents where required
Financial information required for property transactions or tenancy applications
We may also collect information when you:
Submit an enquiry through our website
Request a property appraisal
Apply to rent a property
Register interest in buying or selling property
Contact us by phone, email, or online forms
2. How We Collect Information
Personal information may be collected in several ways, including:
Directly from you through our website forms
When you contact us by phone or email
When you attend property inspections or open homes
Through tenancy or property sale documentation
Through third parties such as property listing platforms
We may also collect non-personal information such as website usage data through cookies and analytics tools.
3. How We Use Your Information
We collect and use personal information for purposes including:
Providing real estate services
Managing rental properties
Processing tenancy applications
Marketing and advertising properties
Responding to enquiries
Providing property appraisals
Conducting property sales transactions
Improving our website and services
We may also use your information to send relevant updates about property listings, market information, or real estate services. You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
In order to provide our services, we may share personal information with third parties including:
Property owners and landlords
Tenants and prospective tenants
Buyers and sellers
Conveyancers and solicitors
Financial institutions
Government authorities where required by law
Service providers assisting with our business operations
We take reasonable steps to ensure that these parties protect your personal information.
5. Website Cookies and Analytics
Our website may use cookies and analytics services to improve user experience and understand how visitors interact with our website.
These tools may collect information such as:
IP address
Browser type
Pages visited
Time spent on the website
This information is used for statistical purposes and website improvement.
6. Storage and Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information may be stored electronically or in secure physical records.
We maintain security procedures to safeguard personal data handled by our business.
7. Access and Correction of Information
You may request access to the personal information we hold about you.
If you believe any information we hold is inaccurate or outdated, you may request corrections.
To request access or correction of your personal information, please contact us using the details below.
8. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
9. Changes to This Privacy Policy
RealHelp Real Estate may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.
Any updates will be published on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us.
RealHelp Real Estate
Blacktown NSW, Australia
Email: support@realhelp.com.au
Phone: 1300 479 717